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The Iraqi client came to Qihai factory after the Canton Fair in October 2025, where initial discussions paved the way for a significant site visit. On October 26th, the Iraqi client, accompanied by his company's CEO, arrived at Qihai's facility in Foshan. The client was not a mere observer; he held the position of Technical Manager and possessed an in-depth understanding of laser cutter architecture, from the RF source and laser resonator to the CNC motion control system and cutting head assembly. This expertise set the stage for a highly productive and detailed dialogue.
The core of the factory visit was a profound technical exchange. Qihai's engineering team engaged in deep-dive sessions with the Iraqi Technical Manager, focusing on advanced machine functionalities, precision calibration protocols, and comprehensive after-sales support structures. Discussions covered critical areas such as the maintenance of the laser path alignment, optimization of cutting parameters for various metals, troubleshooting common CNC errors, and the longevity of consumables like nozzles and lenses. This was not a one-way presentation but a true bilateral knowledge transfer, where Qihai demonstrated its technical prowess and the client provided valuable insights from the field, reinforcing the partnership's collaborative nature.
Following the client's confidence in Qihai's capabilities, an order was formally signed. The subsequent 15-day period was a testament to Qihai's efficient production system and transparent workflow. The client remained closely involved during the production and pre-shipment inspection phase. The key moment arrived on November 12th, during the final machine validation. The client meticulously oversaw the testing process, ensuring the laser cutter operated flawlessly—checking for beam quality, positional accuracy, edge smoothness, and the absence of any operational defects or physical damage. His thorough inspection and ultimate sign-off were a direct result of the trust and technical alignment established during his visit.
The confirmation for container loading marked the successful conclusion of this initial project. This case exemplifies more than a simple supplier-buyer transaction; it highlights a growing partnership. Qihai Factory proved itself to be a reliable OEM partner capable of meeting the exacting standards of an internationally knowledgeable client. The foundation laid through this technical collaboration promises a strong, ongoing relationship, positioning Qihai as a strategic manufacturing ally for the Iraqi company's future growth and market expansion.